Shipping policy

Last updated: 26 October 2026

Spotter & Ollie is a small business in Brisbane. We pack every order by hand and post Australia-wide with Australia Post.

1. Where we ship

We currently ship within Australia only, including PO Boxes and Parcel Lockers. We don't ship overseas yet. If you're outside Australia, email us and we'll let you know when we do.

2. When we send your order

What you order	When it leaves us
Nature Exploration Pack, Bush & Creek add-on	Within 3-5 business days
Tote bag, Ranger name tag, Gift bundle	Within 5  business days (Gift bundle badge sticker and Ranger name tag are made for you, so allow up to 5)
Kids' tees and caps (made to order)	Within 5–7 business days
Explorer Party Pack (made to order)	Within 5 business days. Please order at least 7 days before your party
Pre-orders	Posted by the date shown on the product page

Business days are Monday to Friday, excluding Queensland public holidays. If your order has items with different times, we send everything together when the last item is ready, unless you ask us to split it.

3. Postage costs

You choose your postage at checkout and see the price before you pay. We send every order with Australia Post, with tracking.

Option	Postage	Estimated delivery
Standard	A$12.50 flat. Free on orders of A$60 or more	5–8 business days
Express Post	A$18 flat	1–3 business days

Free shipping: your order total must be A$60 or more after any discounts. Free shipping applies to Standard postage only.

Express Post speeds up the delivery, not the packing. We still need the time in section 2 to get your order ready, and made-to-order items (ranger name tag, tees, caps, party packs) take longer. Express Post isn't next-day to every address; some regional areas take longer.

4. Delivery times and tracking

After your order leaves us, Australia Post usually delivers in 2–6 business days to capital cities and 4–10 business days to regional and remote areas. These are estimates, not guarantees.

Parcels come with a tracking number in your shipping confirmation email.

5. Checking your address

Please check your delivery address at checkout. If you spot a mistake, email us straight away; we can change it before your order is posted. If a parcel comes back to us because the address was incorrect or it wasn't collected from the post office, we'll contact you and can post it again once you pay the new postage.

6. Late, lost or damaged orders

Your order is our responsibility until it reaches you.

• Not arrived? If your order hasn't arrived 10 business days after we post it (15 for regional and remote areas), email us. We'll check with Australia Post and, if it's lost, send a replacement or give you a full refund, including postage.
• Arrived damaged? Email us a photo, ideally within 7 days so we can claim with Australia Post. We'll replace or refund it. This doesn't limit your rights under the Australian Consumer Law.
• Marked delivered but not received? Check with neighbours and your local post office first, then email us and we'll help.

See our Return & Refund Policy for more.

7. Contact us

Questions about delivery? Email hello@spotterandollie.com.au with your order number, and we'll reply within 5 business days.